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PRICES: Although
we make every effort to assure that our prices and products are advertised
as accurately as possible, we are only human, and in the event an
error is made, we reserve the right to correct it.
SHIPPING:
We ship to the (48) contiguous states of the US. Items
under 70 lbs. are assessed a shipping and handling fee based on the
total dollar amount of the items. Due to oversize restrictions,
some items require additional shipping and handling charges.
Any special handling costs or shipping fees will be added to your
order. Items not shippable via UPS Ground can be shipped via
freight truck if you call and make special arrangements.
Otherwise these items must be picked up in our store. Items are
shipped via parcel post, first class mail, or UPS.
Please note we do not ship
outside the contiguous United States:
What is your refund policy?
All orders from the online catalog carry a 30-day money back
guarantee.
All sales final on sale priced merchandise.
How do I cancel my order?
If you paid by credit card we are unfortunately not able to cancel
your order, as orders are processed for shipment immediately upon
completion.
How do I request a refund?
Please contact us at 1-888-222-DOCK
When will the credit appear on my
card?
Your refund credit will appear on your card within 48 hours of us
receiving your returned merchandise.
What payment methods do you
accept?
We accept Visa, and Master Card. You can safely enter your entire
credit card number via our secure server, which encrypts all
submitted information.
When will my credit card be
charged?
We don't think you should pay for your order until it is actually on
its way. We will not bill you until your product(s), including
backordered items, are actually shipped. If your items are shipped
separately you will be billed each time an item is shipped.
How will the charge show up on my
credit card?
The charge will appear on your credit card as: Warners Dock.
Do I have to pay sales tax
We are required to charge applicable sales tax for orders
shipped to Wiscinsin. Sales tax is automatically computed on
product(s) shipped in WI. You may call us at 1-888-222-DOCK
to prevent a sales tax charge from showing. We will gladly credit
sales tax to exempt organizations and government
institutions. Government agencies need only to list the agency
for tax exemption status. Tax exempt organizations can just fax
us a copy of your tax-exemption form with an address matching your
order's billing or shipping address. Please include a copy of your
receipt or your order number.
Can I order without a credit
card?
The On Line Store only accepts debit/credit cards, however we gladly
except calls to our toll free line for COD, purchase order, GSA, or
other non-typical orders. Please call 1-888-222-DOCK.
What address should I enter in
the billing information screen?
For credit card verification, you must enter the address exactly as
it appears on your credit card statement. You do not need to enter a
middle name or initial.
How do I enter a shipping
address?
If you ordered a physical product, the order form will ask you if you
would like the product shipped to the same address as your billing
address.
If you do not want the product shipped to same address as your
billing address please select "No" and you will be prompted
for shipping information after you hit the submit button.
Should I put spaces or dashes in
the Credit Card number?
No. Your card number should be entered in as a continuous string of
numbers.
Why are you not accepting my
credit card?
There are many reasons for a failed credit card transaction. Your card
may have expired or reached its limit or a credit card computer,
either on our end or your bank’s end, may have encountered a machine
error. If you do have problems, you can contact us at our toll free
number Monday through Friday from 8am until 5 pm. Please provide us
with any error message numbers you may have received, as well as the
order number from the shopping cart.
How do I start a new order?
You can start a new order simply by going back to our home page and
clicking on the online catalog.
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